Use our FAQs to help answer any outstanding queries before getting in touch


Common Application Errors


UK HMRC statements can now be used for referencing


What are the different pass zones?


What documents do I need to apply for a full ID pass?


How do I get an appointment at the ID Centre?


How should I conduct a security interview?


How can I get passes to allow a vehicle airside?


How do I get staff parking?


Authorised signatories


Criminal record checks


Change of personal details or lost/stolen passes


What is GSAT training?


What references are required?


What is an accreditation check?


Useful contact information