Frequently asked questions
Use our FAQs to help answer any outstanding queries before getting in touch
What are the different types of pass?
Here we explain the different types of ID passes available:
Temporary identity pass
Consecutive 1-5 day identity passes will not be issued though people can have more than one temporary identity pass if they visit the airport on an irregular basis, e.g. irregular essential maintenance work, emergency ad hoc collections and deliveries, work experience placements, interviews or short-term pharmacy cover. 6-60 day passes are available for longer term access.
Temporary pass-holders must be escorted by a permanent identity pass-holder at all times when in the restricted zones.
Permanent restricted zone identity pass
Permanent ID passes are valid for up to five years and permit access to the areas authorised by the card on an unescorted basis. All permanent identity passes will become suspended (parked) after 60 days of non-use. There are different kinds of pass depending on the level of access required. See our ID regulations for more information.
Landside only passes
Landside only passes are available for employees who never require access to restricted and controlled zones (landside) but otherwise work in the airport campus. These ID passes can be programmed to grant access to certain car parks or controlled access areas within landside offices or administration areas. The referencing process and criminal records check is not required for landside pass applications.
Temporary landside passes are also available.
Pass colours and numbers
Passes have different colours and numbers and these represent various levels of access around the airport. See the diagram below which explains what they mean.
Additional access can be requested by Authorised Signatory for ID pass holders. Please complete the form below.
Changes to basic disclosure checks
From 1 February 2018 Disclosure Scotland will no longer provide Basic Disclosure checks for customers in England and Wales. Applications from England and Wales should be made through the Disclosure and Barring Service (DBS).
Disclosure Scotland will continue to process checks for Scotland.
Why is the change happening?
Disclosure Scotland and Disclosure & Barring Service are two separate agencies, working within two separate legal systems, with different rehabilitation periods in Scotland and England/Wales.
Disclosure Scotland has only ever processed England and Wales basic disclosure checks on a temporary basis which ends on 30 July 2018.
Why can’t I choose which provider to use?
Disclosure Scotland will not be able to process basic disclosure checks under England and Wales Rehabilitation of Offenders Act (RoA) rules. DBS will not be able to process basic disclosure checks under Scotland RoA rules.
Disclosure Scotland will gradually reduce capacity to deliver UK-wide service.
How will I know which provider to use?
Whether you use Disclosure Scotland or DBS depends on where the job role is based.
If the job is in Scotland please apply to Disclosure Scotland (even if the candidate lives in England or Wales).
If the job is in England or Wales apply to DBS (even if the candidate lives in Scotland).
BUT if a person wants a basic check for their own use and not for employment purposes, they should apply to the service where they live.
What are my options?
Individuals should apply via the gov.uk portal or use a DBS Responsible Organisation (RO) to submit multiple applications on your behalf.
ROs are authorised by DBS to process Basic Disclosure checks for third party organisations.
Applying for passes
What do I need to get a pass?
|Proof of ID*|
|Proof of NI|
|5 years references|
|Criminal record checks***|
* Only passports or national ID cards are accepted for non-UK nationals
** Passes will only be issued to visa expiry dates
*** CRCs are required from all countries where the applicant has resided for over six months in the preceding five year period
How do I apply for an airside pass?
All passes must be applied for through the MTrust online portal.
How can I apply for landside-only (white) passes?
'Landside' covers non-sensitive areas of the airport. Landside-only ID passes do not permit access to restricted zones. The application process is the same as that for full ID application and the same proof of identity requirements exist but references and criminal record check are not mandatory. Landside applications are issued at the ID Centre and you are not required to send application forms in advance. Applicants must take the application forms when attending the appointment at the ID Centre. Landside ID passes may be required where access is required to landside buildings or car parking where the relevant access control system is in place.
How can I obtain a temporary pass for visitors or short-term assignment staff?
A 1-5 day identity pass is available. More information is in our ID Pass regulations.
Why can't I have a red pass?
The colour codes of ID passes are determined by the DfT and red passes are reserved for a few selected occupations.
Why can't I automatically have access to Zone 3 (baggage make-up area)?
Access to the baggage make-up area is only given to those who have to carry out duties or visit that area. If access to the baggage make-up area has been requested, additional information must be provided before access can be allocated.
What documents do I need to apply for a full ID pass?
A number of documents are required in the process of applying for a full ID pass. You will need the following:
- A valid form of ID
- British nationals: A current UK passport or a UK driving licence.
- EEC/EEA nationals: Acurrent passport or national identity card.
- ALL other nationals: A current passport together with an original document confirming the right to remain and the right to work in the UK : in some cases a visa should be presented
How do I get an appointment at the ID Centre?
Appointments can only be made by the company’s authorised signatory and are required for full/landside passes (excluding lost or stolen passes).
Appointments can be booked online here.
Appointments are NOT required for escorted and vehicle passes.
You can make a block booking for several people at the ID Centre. When making the initial appointment you don't need to enter individual names, however please ensure that you do add all the individual names BEFORE the appointments as this will minimise any delay in pass issue.
No appointment is required for pass issue however we recommend that for groups of nine and over that you notify us in advance. This will help us to offer an efficient service to all our customers.
How should I conduct a security interview?
The security interview form needs to be completed face-to-face with the individual the form relates to, due to the sensitive nature of the questions contained in the security interview.
The security interview needs to be completed by the company’s authorised signatory or trained interviewer and proof of ID details added at this point. The ID shown at the security interview should be used for any subsequent applications.
How can I get passes to allow a vehicle airside?
Companies that need access for their vehicles must first obtain a licence to operate vehicles. Permanent vehicle passes are issued for one year. All vehicles entering the restricted zone or controlled areas must have aviation insurance cover of not less than £50 million. Limited duration vehicle passes carry the same insurance requirements and are only applicable for vehicles that require occasional or very irregular airside access. All vehicles must be identifiable either by means of company livery or by removable transfers/signage on the side of the vehicle. Detailed vehicle emission standards are required and stringent MOT or safety inspection certificates are enforced. All drivers must have an airside driving permit or be accompanied at all times in the vehicle by an airside driving permit holder.
For more information and to apply for a airside operator’s license and airside driving permits, please contact :
01227 200066 option 3
How do I get staff parking?
The ID Centre can only add staff car parking onto passes at the time of the initial issue. Parking can be added to 60 day, landside and full ID passes. Your Authorised Signatory needs to select this on MTrust.
Any subsequent requests should be emailed to firstname.lastname@example.org by the company’s authorised signatory. Please note charges apply and these are detailed in the ID Regulation document.
Who is an authorised signatory?
An authorised signatory is someone nominated by the company to manage the application for and manage ID passes under the terms of the ID scheme. To became an authorised signatory, your organisation must be a member of the ID scheme and you have to be nominated using the authorised signatory nomination form on MTrust.
What is the role of the authorised signatory?
Authorised signatories manage the ID pass scheme within their own company or section of the business. They are responsible for ensuring that relevant information about ID pass-holders or applicants is passed to the ID Centre and is kept up to date.
For new applications they have a responsibility for obtaining references and other documents (e.g. criminal record checks). They are also responsible for verifying aspects of each application.
Authorised signatories do not necessarily have to carry out each and every task themselves. They may have help from those responsible for referencing and other processes within their company. They should always ensure that relevant communications are passed to other appropriate people within their own businesses – for example HR departments, senior managers, etc.
What documents are needed to apply for a pass?
You will be required to complete an application form for each applicant. Forms may be downloaded from the ID forms page. You must also provide:
- Satisfactory references covering the last five years' employment history must accompany the application for a full pass. Only original documents are accepted.
- A valid and current criminal record check (basic disclosure certificate) is required (this must be submitted within 10 weeks of the issue date).
- The applicant must provide proof of identity to the ID Centre at the time of pass issue.
- For British nationals this is a current full passport or a UK photographic driving licence with counterpart (both full and provisional acceptable).
- For EEC/EEA nationals a current valid passport or national identity card is required.
- For other nationals, a full valid passport together with an original document confirming the right to remain in the UK and evidence of the right to work in the UK will be required: in some cases a visa should be presented.
- Proof of identity is required when applicants go to the ID Centre for the final stage of application. Only original documents are acceptable and these must be the same documents as those presented to the authorised signatory during the security interview.
- For all applications, details and evidence of a national insurance number must be provided, e.g. P60, P45 or NI card.
Criminal record checks
What's a criminal record check? (CRC)
All permanent ID pass applicants must undergo a criminal record check or CRC (basic disclosure certificate). These statements disclose any prior unspent convictions. Certain convictions disqualify the applicant from holding a permanent identity pass.
It is the responsibility of the authorised signatory to ensure that the CRC is presented within its period of validity (currently 10 weeks) and is free of all disqualifying endorsements.
A new CRC is required at each ID renewal date (normally every five years). Some types of employment may require a counter terrorist check – a more detailed security screening.
How do I obtain criminal record checks for our employees and new applicants?
Further information is available from the Disclosure and Barring Service (DBS)
It is recommended that employers adopt a procedure whereby the application form should be completed by the applicant and sent direct to DBS. On return of the basic disclosure certificate (which will be sent to the applicant direct), the applicant should give the original certificate to the authorised signatory. The basic disclosure certificate must be presented to the ID Centre within 10 weeks of the date of issue. DBS operates an online service for applications which may be used by participating companies. Companies that need a number of applications to be made should consider registering with DBS.
Arrangements can be made for presentation of the disclosure certificate direct to the ID Centre by the applicant if required.
The basic disclosure certificate always remains the property of the applicant.
How do I get a CRC if the applicant lives abroad or is based overseas?
An overseas CRC will be required for any country an applicant has resided in for over six months, for more information please contact the specific countries embassy or refer to the CAA website.
You can also find more advice and information on the CPNI website.
If it is the current CRC it should be presented within 10 weeks of issue.
Change of personal details or lost/stolen passes
What happens when a pass-holder's details change?
The ID Centre must be informed of any changes to an individual's pass or ID record. A reissue or revalidation form should be completed for any of the following reasons:
- change of appearance
- company name or logo change
- change of company prefix (normally for internal company transfers)
- change of name or job title
- change of home address or telephone number.
Requests for changes of access requirements should also be submitted on the change of ID pass details form. The authorised signatory must sign a declaration confirming their agreement and consent to the changes to being made.
What happens if an ID pass is lost or stolen?
The loss of an ID pass is a serious matter and must be reported immediately to the ID Centre on 0844 335 6886, or if out of hours, to the control centre on 01293 501636. To obtain a replacement card the lost/stolen ID pass replacement form must be completed on MTrust by the authorised signatory.
What is GSAT training?
EU and DfT legislation states that all airport staff requiring an airside staff pass must first complete a General Security Awareness Training (GSAT) course. Once you have completed the online course, you will be issued with a certificate.
There are several DfT approved GSAT courses. Please search online for the one that suits your company best.
What references are required?
How many references does an applicant for an airside pass require?
A minimum of two references must accompany the application. One or more employment references must cover the previous full five years' employment or education history. Any gaps in employment must be verified by references from the appropriate agency (for example Jobcentre Plus for periods of unemployment, or an accountant or the HM Revenue & Customs for periods of self-employment).
If this five-year period is validated by only one employment reference (i.e. continuous employment for five years) then a second character/personal reference is necessary.
In cases where the applicant has neither worked, nor claimed benefit during the previous five years (for example, a carer or a previously non-working partner returning to employment), then a gap reference and personal reference is needed.
What about self-employment or periods of unemployment?
Periods of self-employment must be validated by a confirmation from the applicant's accountant, solicitor or HMRC office. The Job Centre Plus or other appropriate government agency must verify periods of registered unemployment. Any gaps of over 28 days must be covered by a reference from an individual (gap referee) who should be asked to confirm in writing how long they have known the applicant and, to the best of their knowledge, what the applicant was doing during the gap period in question. The recommended pro-forma reference request for employment should be used.
What information should gap references include?
A pro-forma reference request for gap references is available from the application forms section. This should be used with your own company's letterhead. It is particularly important that all contact names, addresses and telephone numbers are clearly legible and accurate. All references should be requested so that they are addressed to and sent direct to the prospective employer at his or her company.
Useful contact information
Department for Transport
The DfT's objective is to oversee the delivery of a reliable, safe and secure transport system that responds efficiently to the needs of individuals and business whilst safeguarding our environment.
Department for Transport website
Civil Aviation Authority
The CAA is the UK's aviation regulator, controlling all flight paths and aircraft routes at UK airports, regulates airlines, airports and NATS air traffic services.
Civil Aviation Authority website
ANS (Air Navigation Solutions) is responsible for controlling all flight paths and aircraft routes at all our UK airports. ANS takes responsibility for an aircraft from the time it departs the stand until it leaves UK air space.
The Home Office sets the framework of objectives, financial allocations, strategy and performance management for the key services that the Home Secretary is responsible for, providing common support services and driving delivery towards ambitious social objectives.
Home Office website
UK Border Agency
The UK Border Agency is responsible for securing the United Kingdom borders and controlling migration in the United Kingdom. It manages border control for the UK, enforcing immigration and customs regulations. IT also considers applications for permission to enter or stay in the UK, citizenship and asylum.
UK Border Agency website